Regulations of the Jo The Feisty HATS Online Store

Defining, among other things, the rules for entering into sales agreements through the store, providing essential information about the Seller, the store, and the Consumer's rights.

CONTENTS
§ 1 Definitions
§ 2 Contact with Seller
§ 3 Technical requirements
§ 4 Shopping in the store
§ 5 Payments
§ 6 Order fullfillment
§ 7 Right to withdraw from the contract
§ 8 Exceptions from the right to withdraw the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Appendix 1: Template of the contract withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday to Friday, except public holidays.
Consumer – Consumer within the meaning of the provisions of the Civil Code.
Buyer – every Buyer in the Store.
Regulations - these regulations
Store – Jo The Feisty HATS online store run by the Seller at https://feistyhats.eu
Seller – HORSESPECTRUM Joanna Litwinowicz-Skwarska, entrepreneur running a business under the name HORSESPECTRUM, entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and maintaining the Central Register and Information on Economic Activity, NIP 7712596292, REGON number 386116670, ul. Lektykarska 24, 01-687 Warszawa.

§ 2 CONTACT WITH SELLER

Postal address: ul. Lektykarska 24, 01-687 Warszawa
E-mail address: info@feistyhats.eu
Mobile: +48 606 851 777

§ 3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store you need:
- A device with Internet access
- A web browser that supports JavaScript and cookies.
To place an order in the Store, in addition to the requirements specified in section 1, an active email account is required.

§ 4 SHOPPING IN THE STORE

The prices of goods visible in the Store are the total prices for the goods, including VAT.
The Seller points out that the total price of the order includes the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
The product selected for purchase should be added to the cart in the Store.
Then, the Buyer selects from those available in the Store: the method of delivery of the goods and the payment method for the order, and provides the data necessary to complete the order.
The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest at the time of delivery of the goods.
The buyer can make purchases without registration by providing his data with each order

§ 5 PAYMENTS

You can pay for your order, depending on the Buyer's choice:
1. By standard transfer to the Seller's bank account.
2. Via the payment platform:
  - Autopay
    - The entity providing online payment services by electronic means is Autopay S.A.
If the Buyer chooses payment in advance, the order must be paid within 1 Business Day of placing the order.
The Seller informs that in the case of some payment methods, due to their specificity, payment for the order by this method is only possible immediately after placing the order.
When making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.

§ 6 ORDER FULLFILLMENT

The Seller is obliged to deliver the goods without defects.
The order completion date is indicated in the Store.
If the Buyer has chosen to pay for the order in advance, the Seller will begin processing the order after it has been paid.
If, as part of one order, the Buyer purchased goods with different lead times, the order will be completed on the date appropriate to the goods with the longest lead time.
Countries in whose territory the delivery takes place:
- Poland
Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
1. Via Paczkomaty InPost
The buyer can pick up the goods in person at the company's headquarters during its opening hours.
If the Buyer chooses personal collection, the goods will be ready for collection on the specified order completion date, and if the Seller has indicated a date for sending the goods - on that date.

§ 7 RIGHT TO WITHDRAW THE CONTRACT

The Consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from:
1. In which the Consumer came into possession of the goods or in which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
2. In which the Consumer came into possession of the last item or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last item in the case of a contract obliging to transfer ownership of many items that are delivered separately.
3. Conclusion of a contract – in the case of a contract for the supply of digital content.
In order for the Consumer to exercise the right to withdraw from the contract, he or she must inform the Seller, using the data provided in § 2 of the Regulations, about his or her decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post or information sent by e-mail).
The consumer may use the sample withdrawal form at the end of the Regulations, but this is not obligatory.
In order to meet the deadline for withdrawal from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.
EFFECTS OF WITHDRAWAL FROM THE CONTRACT
In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, except for the costs of delivering the goods, immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.
The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this refund.
The Seller may withhold the refund until receipt of the goods or until proof of its return is provided, depending on which event occurs first.
The seller asks to return the goods to the following address: ul. Lektykarska 24, 01-687 Warsaw immediately, and in any case no later than 14 days from the date on which the Consumer informed the Seller about withdrawal from the sales contract. The deadline is met if the Consumer returns the goods before the 14-day period expires.
The consumer bears the direct costs of returning the goods.
The consumer is only liable for any reduction in the value of the goods resulting from using them in a manner other than what was necessary to establish the nature, characteristics and functioning of the goods.
If the goods cannot be returned by regular post due to their nature, the consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

§ 8 EXCEPTIONS FROM THE RIGHT TO WITHDRAW FROM THE CONTRACT

The right to withdraw from a distance contract is not available to the Consumer in relation to the contract:
1. In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to meet his individual needs.
2. In which the subject of the service is an item that deteriorates quickly or has a short shelf life.
3. In which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
4. In which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.
5. In which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
6. For the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
7. In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawing from the contract.
8. For the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the Consumer's express consent before the deadline for withdrawal from the contract and after the entrepreneur informed him about the loss of the right to withdraw from the contract.
The right to withdraw from a distance contract does not apply to any entity other than the Consumer.

§ 9 COMPLAINTS

In the event of a defect in the goods, the Buyer may complain about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that a guarantee has been granted.
Using the warranty, the Buyer may, under the terms and within the deadlines specified in the Civil Code:
1. Submit a declaration of price reduction
2. In the event of a significant defect - submit a declaration of withdrawal from the contract
3. Demand replacement of items free from defects
4. Demand removal of the defect
The Seller asks to submit complaints under the warranty to the postal or electronic address indicated in § 2 of the Regulations.
If it turns out that in order to consider the complaint, it is necessary to deliver the complained goods to the Seller, the Buyer is obliged to deliver the goods, in the case of the Consumer, at the Seller's expense, to the address: ul. Lektykarska 24, 01-687 Warszawa.
If an additional warranty has been granted for the goods, information about it and its conditions is available in the product description in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
The complaint will be considered by the Seller within 14 days.
OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS
If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others, with:
1. Mediation conducted by the appropriate Provincial Trade Inspection Inspectorate, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
2. Assistance from the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596
3. Free assistance from the city or district Consumer Ombudsman.
4. Online ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONL DATA

The administrator of personal data provided by the Buyer when using the Store is the Seller.
The Buyer's personal data are processed on the basis of the contract and for the purpose of its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller can be found in the privacy policy posted in the Store.

§ 11 RESERVATIONS

The Buyer is prohibited from providing illegal content.
Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and in order to complete the order.
Agreements concluded on the basis of these regulations are concluded in Polish.
In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court having jurisdiction over the Seller's registered office.
None of the provisions of these regulations exclude or in any way limit the Consumer's rights arising from legal provisions.
The provisions regarding goods apply accordingly to digital content, unless the Regulations specify these issues separately.

Annex No. 1 to the Regulations

Below is a sample withdrawal form that the Consumer may, but does not have to, use:

SAMPLE WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)

HORSESPECTRUM JOANNA LITWINOWICZ-SKWARSKA
ul. Lektykarska 24, 01-687 Warszawa, e-mail address: info@feistyhats.eu

– I/We(*) …………………………………………………………… hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*) / for the provision of the following service(*) / for the provision of digital content in the form(*):

…………………………………………………………………………………………………………………………………………………………………………………………………………

- The date of conclusion of the contract^(*)/pick-up^(*) …………………………………………………………………………………………………………..

– Name and surname of the Consumer(s):

– Address of the Consumer(s): …………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………….

…………………………………………………………………………………
Consumer signature
(only if the form is sent in paper version)

Date ……………………………………..

(*) Delete as appropriate.

Newsletter regulations

Jo The Feisty HATS Store

§ 1 DEFINITIONS

Newsletter – a service provided free of charge electronically, thanks to which the Service User may receive from the Service Provider electronically previously ordered messages regarding the Store, including information about offers, promotions and new products in the Store.
Store – Jo The Feisty HATS online store run by the Service Provider at https://feistyhats.eu
Service provider – HORSESPECTRUM Joanna Litwinowicz-Skwarska, entrepreneur running a business under the name HORSESPECTRUM, entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and maintaining the Central Register and Information on Economic Activity, NIP 7712596292, REGON number 386116670, ul. Lektykarska 24, 01-687 Warszawa.
Service recipient – every entity using the Newsletter service.

§ 2 Newsletter

The service recipient may voluntarily use the Newsletter service.
To use the Newsletter service, you need a device with the latest version of a web browser that supports JavaScript and cookies, access to the Internet and an active e-mail account.
E-mail messages sent as part of this service will be sent to the e-mail address provided by the Service User when subscribing to the Newsletter.
In order to conclude a contract and subscribe to the Newsletter service, the Service User provides his/her e-mail address in the designated place on the Website to which he/she wants to receive messages sent as part of the Newsletter, thus a contract for the provision of the service is concluded and the Service Provider will start its service. provision to the Service Recipient.
Messages sent as part of the Newsletter will include information about the possibility of unsubscribing.
Usługobiorca może wypisać się z Newslettera, bez podawania przyczyny i ponoszenia jakichkolwiek kosztów, w każdym momencie, korzystając z opcji, o której mowa w ust. 5 lub wysyłając wiadomość na adres e-mail Usługodawcy: info@feistyhats.eu.
If the Service User uses the link to unsubscribe from the Newsletter or sends a message requesting unsubscription from the Newsletter, this will result in immediate termination of the contract for the provision of this service.

§ 3 Complaints

Zgłoszenia reklamacyjne dotyczące Newslettera należy zgłaszać Usługodawcy na adres e-mail: info@feistyhats.eu.
The Service Provider will respond to the complaint within 14 days of receiving the complaint.

§ 4 Personal data

The administrator of personal data provided by the Service User when using the Newsletter is the Service Provider.
The Service Recipient's personal data are processed on the basis of the contract and for the purpose of its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Service Provider can be found in the privacy policy posted in the Store.

§ 5 Final Provisions

The Service Provider reserves the right to change these regulations only for important reasons. An important reason is understood as the need to change the regulations caused by the modernization of the Newsletter service or a change in legal provisions affecting the provision of the service by the Service Provider.
Information about the planned change to the regulations will be sent to the e-mail address of the Service User provided when subscribing to the Newsletter at least 7 days before the changes come into force.
If the Service Recipient does not object to the planned changes until they enter into force, it is assumed that he accepts them.
If the planned changes are not accepted, the Service User should send information about it to the e-mail address of the Service Provider: info@feistyhats.eu, which will result in the termination of the service contract upon the entry into force of the planned changes.
The Service User is prohibited from providing illegal content.